Privacy Policy

Personal Identification Information

We collect information necessary to provide appropriate residential care and maintain contact with family members. This includes:

• Full name, date of birth, and contact information
• Emergency contact details and family member information
• National identification numbers (as required by Thai law)
• Residential address prior to joining Calm Bower

Health and Care Information

To provide appropriate care and ensure resident well-being, we maintain:

• Medical history and current health conditions
• Medication routines and requirements
• Mobility assessments and assistance needs
• Dietary preferences and restrictions
• Daily care notes and observations

Financial Information

For billing and payment processing:

• Bank account details or payment method information
• Billing address and financial contact person
• Payment history and account balance

Personal information is used exclusively for the following purposes:

• Providing Care: To deliver appropriate daily support, health monitoring, and personalized services based on individual needs and preferences
• Safety and Well-Being: To maintain resident safety, coordinate with healthcare providers, and respond to emergencies
• Family Communication: To keep designated family members informed about their loved one's well-being and any significant changes or events
• Billing and Administration: To process payments, maintain accurate records, and fulfill legal reporting requirements
• Service Improvement: To assess and improve the quality of care and services provided at Calm Bower

We implement multiple safeguards to protect personal information:

Physical Security

• Locked storage for all physical records and documents
• Restricted access to areas containing sensitive information
• Secure disposal of documents when no longer needed

Digital Security

• Password-protected systems for electronic records
• Regular data backups to prevent information loss
• Limited staff access based on role and necessity

Staff Training

• All staff trained in confidentiality requirements
• Signed confidentiality agreements for all employees
• Regular refresher training on data protection practices

Calm Bower does not sell, rent, or trade personal information. We share information only in the following limited circumstances:

• Healthcare Providers: With doctors, clinics, and hospitals as necessary for medical care coordination, with resident or family consent
• Family Members: With designated emergency contacts and authorized family members as agreed upon in care planning
• Legal Requirements: When required by Thai law or regulation, such as reporting to health authorities or responding to lawful requests
• Emergency Situations: With emergency services when immediate health or safety concerns arise

In all cases, we share only the minimum information necessary for the specific purpose.

We retain personal information for the following periods:

• Current Residents: All information maintained for the duration of residence
• Former Residents: Health and care records retained for 7 years after departure, as required by Thai healthcare regulations
• Financial Records: Billing and payment information retained for 10 years for tax and accounting purposes
• Inquiries: Contact information from non-residents making inquiries is retained for 2 years unless deletion is requested

After retention periods expire, information is securely destroyed or anonymized.

Our website uses cookies to improve user experience. For detailed information about our cookie practices, please see our Cookie Policy.

We may use analytics tools to understand how visitors interact with our website, which helps us improve our online presence. These tools collect non-personal information such as page views, visit duration, and general geographic location.

Under Thai data protection law, you have the following rights regarding your personal information:

Right to Access

You may request copies of personal information we hold about you or your loved one. We will provide this within 30 days of your request.

Right to Rectification

If information we hold is inaccurate or incomplete, you may request corrections. We will update records within 14 days.

Right to Erasure

You may request deletion of personal information, subject to legal retention requirements. Health records must be retained as required by law.

Right to Object

You may object to certain uses of your information. We will accommodate reasonable requests that do not interfere with necessary care provision.

Right to Data Portability

You may request a copy of your information in a commonly used electronic format for transfer to another provider.

Calm Bower provides services exclusively to adults aged 18 and older. We do not knowingly collect information from individuals under 18.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes are made, we will:

• Update the "Last Updated" date at the top of this policy
• Notify current residents and their families in writing
• Post the updated policy on our website

Continued residence or service usage after policy changes indicates acceptance of the updated terms.

For questions about this Privacy Policy, to exercise your data rights, or to raise privacy concerns, please contact:

We will respond to all privacy inquiries within 14 business days.